Refund policy

Support through buying process

We provide a very easy one-stop checkout and we will contact you if we have any problem with your order, to advise if payment has failed or goods are delayed.  We offer a number of payment options, including most payment cards, PayPal, Stripe, Cheques and BACS.  All personal data you provide is protected to the highest standard.

Changing your mind

If you change your mind, we offer the legal requirement for the returns period without quibbling.

Complaints

In the unfortunate event that you need to complain as errors can happen, Defib4Life will promise that we will do our upmost best to rectify the problem.  Helping with a solution and agreeing relevant actions. We will keep a record of what has been agreed in our database and endeavour to deal with it promptly and efficiently.

Please notify us of any complaints by e-mailing us at  and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.