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Terms of service

Service

Working with our customers to help with support and guidance to direct you in the right direction and get the relevant information. If you require any support advice on defibrillators and cabinets for any situation, please contact us on 01629 710128 Defib4Life Ltd will endeavour to advise on the best solution to fit your needs so that, any relevant legislation and best practice will remain with you.

Customer Service Policy

Standard Clear Pricing
Defib4Life Ltd believe that dealing with our selves you have a right to be given clear and unmistakable pricing information. Displaying pricing including and excluding VAT, where possible. We offer free shipping so nothing will be added into the cart at the end of your purchase.

Product information & technical support

Information will always be in plain English which you can understand.  We will also provide technical data sheets, manuals or certificates if required on request.  Our staff are fully trained on everything we supply and will be happy to discuss anything over the phone or via email.  We strive to assist with a working day, but for complex products it may take a bit longer.

Contact

We will provide a single point of contact, so they understand your needs from point of sale to delivery of the product.  Our salespeople are trained to the highest level to give you the best service and advice, if they are unsure, they will come back to you with anything you need to know.

Customer feedback

Customer satisfaction is key to us and would like to know what you think of us. We may from time to time ask for feedback, case studies or photos to help people recognise what our business is doing.

Support through buying process

We provide a very easy one-stop checkout and we will contact you if we have any problem with your order, to advise if payment has failed or goods are delayed.  We offer a number of payment options, including most payment cards, PayPal, Stripe, Cheques and BACS.  All personal data you provide is protected to the highest standard.

Payment & Security

We offer most payment methods – Visa, Visa Debit, Mastercard, Solo, Maestro, Visa electron, American Express, PayPal, Worldpay, Cheque and Proforma
All our credit card transactions handled by Stripe, one of the market leaders in secure online transactions. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently. If you should have any questions regarding security, please contact our team on sales@defib4life.co.uk
Cancellation & Returns Policy

  • Cancellation or return of your order for any reason before 30 days before delivery or within 14 days from receipt of delivery. Email us or call us on 01629 710128, if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 30 days or send us the goods with the return slip filled in.
  • Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded.
  • If goods are not returned in original packaging or re-sellable condition, we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged.
  • We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. Re-stocking fee may apply depending on timescale.
  • You need to return the goods to us at your cost within two weeks following your cancellation.
  • If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund.
  • If large or heavy items, please contact us on 01629 710128 and we can offer collection of the goods. We will then deduct the cost for this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Your account manager will quote you a cost for collection based on your product and location.
  • Important: Business orders placed with purchase orders are excluded from our returns procedure and are covered by statutory regulation.

Any returns within the UK should be sent, together with your original order details, to:

Defib4Life Ltd
Park Grange,
Park Lane,
Two Dales,
DE4 2FB
United Kingdom