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Shipping policy

FREE Delivery on Orders over £100 + VAT to mainland UK.

We offer free delivery on orders over £100 + VAT to any location in mainland UK. Aiming to ship within 7 working days of order. Special shipping upgrades are also available at an additional cost.

Delivery Times

Goods that are ordered before 11am will be dispatched the same day (on working days). Islands and remote locations, such as Northern Ireland, will usually NOT be delivered with a next day service. When you choose next day delivery during check-out for Islands and remote locations, the delivery method will be automatically changed by our system to courier (not next day) after entering the postcode. 

Economy service can take up to one week.

Should we be out of stock of an item, we will inform you as soon as possible.
Unfortunately, we cannot offer compensation for deliveries that are delayed.
Customers living in remote areas should note that some delivery/servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 
01629  710128.

If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product.

Transport damage

Please can we ask you to check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.